Return & Exchange Policy

Domestic Orders

Return & Refund Policy :

  • For Defective Products Raise your return request within 7 Days of receiving the shipment using this Link 

  • Small variations in the printing are part of what make Indian block print fabrics so special, a single unwanted movement can result in little smudges or irregularities which does not considered as Defect.

  • You will receive an approval mail from us within 48 hours and a pick up would be arranged.

  • If Approved please pack the product so it can be picked up courier boy without any delays.
  • You would be notified by us once we receive your shipment
  • In case of defective products it will be replaced with like to like. If no like to like product available customer can choose other product valued at same price.
  • Refund would be processed within 5-7 days after the product is received in good condition on original payment method if its was prepaid Order.
  • If the order was COD you will receive credit value of same amount in the form of Promo Code which will be valid for 1 year from the date of issue and you can redeem it towards future purchase.
  • If you wish to cancel the order please do so before its shipped.
  • If you cancel your order before it has been shipped, we will refund the entire amount
  • We don't provide refunds for COD Orders
  • Sarees with Fall and Edging is not eligible for Return or Exchange.
  • For Change of mind/Did not like the Fit reasons Pick up will be arranged but return courier charges will be borne by customer

Exchange Policy :

  • Raise an Exchange Request for Size Related Issues within 7 Days of receiving the product using this Link you will receive an approval mail from us within 48 hours.
  • If Approved please pack the product so it can be picked up courier boy without any delays.
  • We don't provide try-on service and discourage unnecessary shipments for the goal of sustainability. We appreciate your understanding that requests may be rejected for this reason.
  • You would be notified by us once we receive your shipment. (Takes 7 -14 days due to current covid scenario so your patience will be highly appreciated)
  • If you want to exchange the product with another product of higher amount, we will give you a coupon code of the previous amount. You can use this code while placing your new order and pay the balance amount.
  • If you want to exchange your product with another product of lower amount, a credit note of the balance amount will be given to you and can  be redeemed towards future purchase.             

    NOTE FOR RETURN & EXCHANGE :

    • The items should be unused and unwashed for hygiene reasons
    • COD and Shipping charges are non refundable.
    • Send the original invoice along with product without which we won’t be able process any request.
    • Return/Exchange request that are not raised within 48 Hours of receiving the product would not be approved.
    • Though we have critical standards on our quality requirements and every package was carefully checked before shipping, problems may occur at times during shipment. For any quality problem or our ignorance during shipment, please do not hesitate to get in touch with us info@chhapa.in we will put our efforts to solve and provide solutions for your satisfaction.
    • Products cannot be returned or exchanged when purchased during Special Discounts or SALE. 

    International Orders

    • If you receive any defective product, do contact us immediately by mailing us at info@chhapa.in with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product
    • If you have to cancel an order, please do so before your order is shipped
    • If you cancel your order before it has been shipped, we will refund the entire amount
    • If you have received the product and you do not like it, the same can be returned within 15 days. The shipping charges for sending the products back has to be borne by the customer
    • Once we have received the products a quality check would be done by our team
    • The amount refunded to you would be only for the products not the shipping charges
    • We unfortunately do not have an exchange policy for international customers

    Let's take some actions together, big and small, for sustainable living and for the good of our planet. We appreciate your kind understanding and great support.

    Happy Shopping !!!